Refund policy

N8N Collective Return Policy 

At N8N Collective, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your product, we offer a return process under the following conditions based on the platform you purchased from: 

1. Return Request 

  • Return requests must be submitted within 14 calendar days from the date you receive your order. 
  • Returns are only accepted for products that are unused, in new condition, and include original packaging and tags. 
2. Product Condition 
  • Returned items must be in excellent condition — free from damage, dirt, or any alterations in shape or color due to use. 
  • Custom-made or made-to-order products are not eligible for return or exchange. 
3. Return Procedure 

Please follow the return instructions according to your purchase platform: 

  • For purchases on N8N Collective official website: 
    Contact our Customer Service via WhatsApp chat or email at n8ncollective@n8ncollective.com to request return approval and instructions. Ship the product back with proof of purchase and a reason for return as instructed. 
  • For purchases on Blibli, Tokopedia, or Shopee: 
    Returns and exchanges must be processed through the respective marketplace’s return system following their policies. Please initiate your return request directly through the platform where you made your purchase. Contact N8N Collective Customer Service for any assistance. 
4. Shipping Costs 
  • Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors on our part. 
  • Replacement shipments or refunds will be processed once the returned product is received and inspected. 
5. Refunds / Exchanges 
  • Refunds will be processed within 7-14 business days after receiving and verifying the returned item. 
  • Refunds will be issued via the original payment method or may be provided as store credit, based on mutual agreement. 
  • Exchanges are subject to product availability. 
6. Defective or Incorrect Items 
  • If you receive a defective or incorrect item, please contact us within 3 business days of receipt for prompt resolution. 

 

FAQ - Returns & Refunds 

Q: How long do I have to request a return? 
A: You have 14 calendar days from the day you receive your order to request a return. 

Q: Can I return a product I’ve used or opened? 
A: No, returns are accepted only if the product is unused, in new condition, and with original packaging and tags. 

Q: How do I initiate a return? 

A:

For purchases on the N8N Collective website, contact Customer Service via WhatsApp or email at n8ncollective@n8ncollective.com for instructions. 

For marketplace purchases (Blibli, Tokopedia, Shopee), please follow the platform’s return procedures. 

Q: Who pays for return shipping?

A: Customers cover return shipping unless the product is defective or the wrong item was sent. 

Q: How long until I get my refund? 
A: Refunds are processed within 7-14 business days after the returned product is received and verified. 

Q: What if I receive a defective or incorrect item? 
A: Contact us within 3 business days for immediate assistance.